Shop policies

At Ethereal Collective, we strive to offer you a smooth and enjoyable shopping experience. Please take a moment to review our policies below to ensure your experience with us is clear and hassle-free. These policies are in compliance with UK laws and apply to all purchases made on our website.

 

1. Order Confirmation

Once your order is placed, you will receive an order confirmation email. This email serves as an acknowledgment that we have received your order. However, please note that it does not constitute a contract. We reserve the right to cancel any order if we are unable to fulfill it for any reason, such as incorrect stock availability or pricing errors. If this happens, you will be notified promptly, and any payments made will be refunded in full.

2. Prices and Payment

All prices listed on our website are in British Pounds (£) and include VAT (Value Added Tax), where applicable. Payment for orders is processed securely through [payment gateways such as PayPal, Google/Apple Pay, etc.]. We accept all major credit and debit cards. Your card will be charged once your order has been confirmed.

3. Shipping and Delivery

We offer delivery within the UK and internationally. The estimated delivery times are provided during checkout. Delivery times may vary depending on your location and the delivery method selected. Please note that delivery times are estimates and can be affected by circumstances beyond our control (e.g., weather, customs delays, or issues with the courier).

UK Deliveries:

  • 1st Class: 1 business day
  • 2nd Class: 2-3 business days

International Deliveries:

  • Delivery times for international orders vary depending on your location.

Shipping Costs: Shipping costs are calculated based on the delivery location and the size/weight of the items in your order. You will be able to view the shipping cost before completing your purchase during the checkout process.

Customs and Import Duties (International orders): For orders shipped outside the UK, customs duties and taxes may be charged by your country's customs office. These are the responsibility of the customer, and you should check with your local authorities for any potential charges.

4. Returns and Exchanges

We hope you are delighted with your purchase, but if you change your mind or if there is a fault with the product, we offer returns and exchanges under the following conditions:

Right to Cancel:

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving the goods. To exercise your right to cancel, please notify us via email at etherealcollectiveuk@gmail.com or by filling out our contact form. Once we receive your cancellation request, you will have an additional 14 days to return the item(s) to us.

Conditions for Returns:

  • The product must be unused and in a saleable condition.
  • The item(s) must be returned to us within 14 days of notifying us of the cancellation.
  • Return shipping is at the customer’s expense, except in cases of faulty or damaged items.

Faulty or Damaged Goods:

If your product arrives damaged or faulty, please contact us within 14 days of receiving the goods, and we will arrange for a free return and replacement or refund. Please e-mail etherealcollectiveuk@gmail.com photographic evidence of the damage or fault when contacting us.

Non-returnable Items:

Certain items are non-returnable due to hygiene or safety reasons, such as:

  • Earrings that have been worn
  • Custom-made products

5. Refunds

If you cancel your order or return an item under the above conditions, you will be refunded the full amount (including standard delivery charges, if applicable) within 14 days of us receiving the returned item(s). We will use the same method of payment for the refund as the one you used for the original transaction.

6. Privacy Policy

We respect your privacy and are committed to protecting your personal data. Our Privacy Policy outlines how we collect, use, and protect your personal information when you use our website. By using our website and making a purchase, you consent to the collection and use of your personal information as described in our Privacy Policy.

7. Security

Our website is secured using industry-standard encryption to protect your personal information and payment details. We use secure payment gateways to process all transactions. You can shop with confidence knowing that your details are safe.

8. Customer Support

If you have any questions or concerns, please feel free to contact us at etherealcollectiveuk@gmail.com or our contact form.

We aim to respond to all messages within 24 hours.

9. Intellectual Property

All content on this website, including images, text, logos, and graphics, is owned by Ethereal Collective and is protected by copyright. You may not use or reproduce any content without our express permission.

10. Changes to Shop Policies

We may update our shop policies from time to time. Any changes will be posted on this page, and the updated policies will take effect from the date of posting. We encourage you to review this page regularly to stay informed of any changes.

Last Updated: November 2024